Returns, Reprints and Refunds
Your boxes are cut and printed just for you, so our returns policy is different from a regular store. Here is what we fix, and how to tell us.
Can I return boxes if I change my mind?
No. Every order is made to your inside size, board and print, so we cannot take back boxes because of a change of mind.
Nobody else can use a box made to your artwork, which is why we ask you to check the proof carefully.
Which problems do you reprint or refund?
We stand behind the boxes we make. If something is wrong with the order, we put it right.
- Misprints, such as wrong colors, missing artwork or text that differs from your approved proof
- Damage, such as crushed corners, torn board or scuffed print
- Defects, such as weak glue seams, folds that crack or panels that do not close
How do I report a problem with my order?
Email us as soon as you spot the issue. A few clear photos help us solve it fast. You can also reach us through the contact page for our team.
- Open the shipment and check the boxes against your proof.
- Take photos of the problem and of the outer carton.
- Email info@ordercardboardboxes.com with your order details and the photos.
- We reply within one business day and explain the next step.
How long do I have to report a problem?
You have 10 days from the day your boxes arrive. The report must include photos.
Please open the cartons soon after they land. Problems reported after 10 days may not qualify.
Will I get a reprint or a refund?
That is your choice. We can reprint the affected boxes, or we can refund them.
Refunds go back to the original payment method, and a refund covers the full amount for the affected boxes.
Do I have to ship the boxes back to you?
Sometimes we ask to see the boxes before we fix an order. When we do, return shipping is free.
We send instructions by email. Please keep the boxes and their carton until we confirm what we need.
What is covered and what is not?
This table gives a quick view of how we treat common situations.
| Situation | What we do |
|---|---|
| Print differs from the approved proof | Reprint or refund |
| Boxes arrive crushed or torn | Reprint or refund |
| Glue seam or fold fails | Reprint or refund |
| You ordered the wrong size | No return, see our box measuring guide next time |
| You no longer need the boxes | No return |
How can I avoid a mistake before printing?
Your free design proof is the best protection. Check the size, spelling, colors and logo position before you approve it.
Our designers will adjust the layout until it looks right. Once you approve, we print exactly what the proof shows.
Does the policy cover sizing and fit?
Boxes are made to the inside length, width and height you give us. If we build a box to a different size than your order, that is a defect and we fix it.
If the size on your order was wrong, the box matches the order, so it falls outside the policy. Measure your product with its padding before you order.
Who do I contact with a question?
Call us at (503) 461-4788, message us on WhatsApp, or email info@ordercardboardboxes.com. We answer Monday to Friday, 9 am to 6 pm Eastern.
Questions before you order are welcome too. Ask us about proofs, sizes and finishes any time.
Returns, reprints and refund questions
12 answersCan I return boxes I no longer need?
No. Each order is made to your own size and print, so we do not accept returns for a change of mind.
What counts as a misprint?
Any print that does not match your approved proof, such as the wrong color, missing artwork or altered text.
How long do I have to report damaged boxes?
Report damage within 10 days of arrival, and include photos of the boxes and the outer carton.
Do I need photos to make a claim?
Yes. Photos of the problem and the shipping carton let us confirm the issue and move quickly.
Can I pick a refund instead of a reprint?
Yes. For qualifying problems, you choose whether we reprint the affected boxes or refund them.
How will I be refunded?
A refund goes back to the original payment method, for the full amount of the affected boxes.
Do you pay to ship boxes back?
Yes. When we ask for boxes to be returned, return shipping is free. We email you the steps.
Will you always ask for the boxes back?
No. Photos are often enough. We only request the boxes when we need to inspect them.
What if the box is the wrong size but matches my order?
That falls outside the policy, because the box was built to the dimensions you ordered. Check measurements before approving.
Are defects like weak glue seams covered?
Yes. Weak seams, cracked folds and panels that will not close are defects, and we reprint or refund them.
How fast will you reply to my report?
We reply within one business day and tell you the next step, whether that is a reprint or a refund.
Where do I send a problem report?
Email info@ordercardboardboxes.com with your order details and photos. You can also call (503) 461-4788 on weekdays.
Still have a question? Phone (503) 461-4788, send our team a WhatsApp message or write to info@ordercardboardboxes.com.
Design Your Box
Pick a box photo, drop your logo onto it, choose the print and send it over. Our designers return a free proof ready for printing.
1Choose a box
2Place your logo
Add your logo to preview it on this box
Selected: Double Wall Boxes
Tell us about your boxes
Share the inside size, the board you want and how it should be printed. Our team emails a quote and a free design proof within one business day.
- Free design proof before any box is printed
- Made in 4–6 business days after you approve the proof
- Free tracked shipping to any US address
Rather talk it through? Phone (503) 461-4788 or chat with us on WhatsApp.