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Help Center

Quick answers to what buyers ask us most. If yours is missing, call, email or message us on WhatsApp and a real person will reply.

Ordering

5 answers
Is there a minimum quantity?

Minimums are low and quoted per job. Tell us how many you need and the quote shows what works.

How do I start an order?

Ask for a quote. It arrives by email within one business day. Approve your proof and production begins.

Can I repeat a past order?

Yes. Give us the details of the earlier job and we match the size, board and print.

Do you sell to individuals as well as companies?

Yes. Home sellers, event planners and large companies all order from us.

How do I reach a person?

Call (503) 461-4788, email info@ordercardboardboxes.com or use WhatsApp. We answer Monday to Friday, 9 am to 6 pm Eastern.

Sizes and board

5 answers
Should I measure inside or outside?

Send the inside length × width × height in inches. That way your product never gets squeezed.

Can I give sizes in millimeters?

Yes. We accept mm and convert them to inches for your proof.

Do I need single wall or double wall?

Single wall suits most shipments. Double wall BC flute adds strength for fragile or bulky items.

What do the flute letters mean?

They name the size of the wavy layer inside the board. E is about 1/16 in, B about 1/8 in and C about 5/32 in.

Should I pick kraft or white paperboard?

Kraft has a natural brown look. White paperboard gives brighter print and is common for retail boxes.

Printing and proofs

5 answers
What printing options do you offer?

Choose plain, one color, two color or full color CMYK. Print can go inside, outside or both.

Which finishes can I add?

Matte or gloss lamination, spot UV, foil stamping and embossing. Uncoated kraft is available too.

What if I have no artwork?

Our designers lay out your logo and text for free. You can also place the logo yourself in Design Your Box.

Is the proof free, and can I change it?

Yes to both. You get a free design proof and we revise it until you approve.

Which file types work best?

PDF, AI, EPS and SVG are ideal. PNG and JPG are accepted when the resolution is high.

Shipping and problems

5 answers
Does shipping cost extra?

No. Tracked shipping to any US address is free.

How long is shipping?

Boxes take 2–3 business days to arrive once production is finished.

When does production begin?

As soon as you approve the proof. Production takes 4–6 business days.

What if my boxes are misprinted or damaged?

Tell us within 10 days and send photos. We reprint the order or refund it.

Can I switch the shipping address?

Yes. Send the new street address and zip code before your order ships.

Still have a question? Phone (503) 461-4788, send our team a WhatsApp message or write to info@ordercardboardboxes.com.

Questions

12 answers
How do I find out the price?

Boxes start from $0.30 a box. The exact figure for your job comes in the emailed quote.

I am unsure about my size. What now?

Send your product measurements. Our designers suggest an inside size that fits well.

Is there a showroom I can visit?

We do not publish a street address. Reach us by phone, email or WhatsApp instead.

Can you make boxes for seasonal gifting?

Yes. Halloween, Easter, Valentine's Day, Thanksgiving gifts, weddings and birthdays are all common requests.

How do I follow my shipment?

Shipping is tracked. Ask the team and we send you the tracking details.

Do fragile items need double wall?

Often yes. Double wall BC flute is about 1/4 in (7 mm) thick and cushions glass and ceramics better.

What separates a mailer from a shipping box?

A mailer folds up with a lid for a neat unboxing. A shipping box is a plain, sturdy carton for transit.

Can I order several sizes at once?

Ask us. Each size is quoted per job, so we can price the mix together.

What does the quote include?

It covers your size, board, print and finish. The email shows each choice so you can compare.

Will the proof match the final colors?

The proof shows layout and artwork placement. Slight color shifts can occur between screen and printed board.

Do you print on the inside of the box?

Yes. Inside print is available on its own or together with outside print.

Can I phone outside business hours?

Leave a message or email us any time. We reply the next business day, Monday to Friday.

Still have a question? Phone (503) 461-4788, send our team a WhatsApp message or write to info@ordercardboardboxes.com.

Design Your Box

Pick a box photo, drop your logo onto it, choose the print and send it over. Our designers return a free proof ready for printing.

1Choose a box

2Place your logo

Double Wall Boxes

Add your logo to preview it on this box

Selected: Double Wall Boxes

3Print and send

Ink color

Tell us about your boxes

Share the inside size, the board you want and how it should be printed. Our team emails a quote and a free design proof within one business day.

  • Free design proof before any box is printed
  • Made in 4–6 business days after you approve the proof
  • Free tracked shipping to any US address

Rather talk it through? Phone (503) 461-4788 or chat with us on WhatsApp.